Refund & Return Policy — The Emporium

At The Emporium, we want you to be completely satisfied with every purchase.
If something isn’t right, we’re here to help.

🔁 Returns & Refunds

We accept returns for the following reasons:

• Damaged items

• Faulty products

• Items not as described

If your item arrives in any of the conditions above, please contact us within 30 days of delivery to start a return or refund request.

📩 How to Request a Return

To request a return, please email our support team at:
📧 theemporiumshop.help@gmail.com

Make sure to include:

• Your order number (in the email subject line)

• Photos clearly showing the issue

• A brief explanation of the problem

We’ll guide you through the process and provide the correct return address.

📦 Return Conditions

To be eligible for a refund:

• The item must be unused

• Returned in its original packaging

• Include all accessories and tags

Once we receive and verify your return, your refund will be processed within 5–7 business days back to your original payment method.

🚫 Non-Returnable Items

We cannot accept returns on:

• Custom or personalised products

• Clearance or final sale items

• Personal care items

• Earrings

🚚 Return Shipping

We cover all return shipping costs for eligible returns (damaged, faulty, or not-as-described items only).

🔄 Exchanges

We currently do not offer direct exchanges.
Instead, you may request a refund and place a new order for your desired item.

🛍 Peace of Mind Shopping

We are committed to providing a secure and satisfying shopping experience, every step of the way.
If you have any questions or need assistance, please contact us anytime at:
📧 theemporiumshop.help@gmail.com